Businesses recognize the value of customer success and build strategies to prioritize current customers. Stay ahead of your competitors by building stronger relationships with your customers to increase their overall lifetime value.
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Mary is Chief Customer Officer at Infor. Her focus across the organization is to drive the Infor culture to deliver an excellent customer experience to all customers. Her top priority is to provide services that help customers achieve their stated business goals using Infor solutions. Infor knows that its success is based on customers finding value in everything we do.
Mary has over thirty years of experience in the high-technology industry including executive and general management assignments in Europe and the United States; working for software and consulting companies such as Information Advantage, Sterling Software, Keane and Wang. She currently serves on the Executive Board of TSIA, was a founding member of their Recurring Revenue Board and is on the committee for Women in Service. Mary is also a member of the Forrester’s Customer Experience Advisory Council. Mary has been a member of the Service Industry Executive Board for 4 years, participates on the St. Paul [Minnesota] Chamber of Commerce Board, and is on the Board of Trustees at TPT, a non-profit public television and media company. She has been an active volunteer throughout her life including mentoring young women through Mentium 100, in prisons through the Minnesota State and Hennepin County Criminal Justice Program and is currently one of many volunteers in the society called ‘Little Brothers of the Elderly’.
Dutta Satadip is the Head of Global Customer Operations at Pinterest. He is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the advertising business at Google. He comprehensively drove customer retention, accomplished sales targets, and scaled operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices.
He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Business Operations, Account Management, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries.
Dutta frequently speaks at major conferences like TEDx, Chief Customer Officer on management topics such as Change Management, Customer Experience, Operational Excellence, Leadership and Building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.
Chris has an impressive track record of developing successful customer-facing organizations for some globally-recognized brands such as Intuit, Macromedia, Doubleclick, and now Cisco. He also has a passion for building great companies. Over his career, seven of his prior companies have achieved liquidity; including, sportsTALK.com which he founded, served as CEO and ultimately sold to ESPN.