Businesses recognize the value of customer success and build strategies to prioritize current customers. Stay ahead of your competitors by building stronger relationships with your customers to increase their overall lifetime value.
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Be at the industry forefront at the only Canadian event on Customer Success. Join us on June 26th and 27th in Toronto!
Mary is Chief Customer Officer at Infor. Her focus across the organization is to drive the Infor culture to deliver an excellent customer experience to all customers. Her top priority is to provide services that help customers achieve their stated business goals using Infor solutions. Infor knows that its success is based on customers finding value in everything we do.
Mary has over thirty years of experience in the high-technology industry including executive and general management assignments in Europe and the United States; working for software and consulting companies such as Information Advantage, Sterling Software, Keane and Wang. She currently serves on the Executive Board of TSIA, was a founding member of their Recurring Revenue Board and is on the committee for Women in Service. Mary is also a member of the Forrester’s Customer Experience Advisory Council. Mary has been a member of the Service Industry Executive Board for 4 years, participates on the St. Paul [Minnesota] Chamber of Commerce Board, and is on the Board of Trustees at TPT, a non-profit public television and media company. She has been an active volunteer throughout her life including mentoring young women through Mentium 100, in prisons through the Minnesota State and Hennepin County Criminal Justice Program and is currently one of many volunteers in the society called ‘Little Brothers of the Elderly’.