Customer Success as a Culture: Customer Success Leaders Edition

Take-away ideas specific to Customer Success:

  • 7 innovative customer success leaders share strategies to scale customer success
  • Learn best practices to hire, compensate, and measure customer success teams
  • Learn techniques to align customer success across every department


Great balance of diverse studies and approaches that, in the end, converge to critical success factors.

Howard Calvert, Director, Customer Service, Canada Post