Customer Success as a Culture: Customer Success Leaders Edition

Take-away ideas specific to Customer Success:

  • 7 innovative customer success leaders share strategies to scale customer success
  • Learn best practices to hire, compensate, and measure customer success teams
  • Learn techniques to align customer success across every department

Featuring:

Great balance of diverse studies and approaches that, in the end, converge to critical success factors.

Howard Calvert, Director, Customer Service, Canada Post