The Future of Customer Success

CS experts from Oracle, Pinterest, LinkedIn, and more share tips to work with customers who have requested to cancel a product/service and where they see Customer Success heading in the future.

Determining Value & Measuring Success: Tips from Canada’s CS Leaders

We ask Customer Success experts their tips to determine the value of customer success and measure customer satisfaction.

Customer Success as a Culture: Customer Success Leaders Edition

Take-away ideas specific to Customer Success:

  • 7 innovative customer success leaders share strategies to scale customer success
  • Learn best practices to hire, compensate, and measure customer success teams
  • Learn techniques to align customer success across every department


Great balance of diverse studies and approaches that, in the end, converge to critical success factors.

Howard Calvert, Director, Customer Service, Canada Post