Customer Retention and Future Trends: Insights eBook – Part 2
In part two of our eBook series, we asked our industry leading speakers their input on how to retain customers looking to cancel and where they see the future of customer success heading. The ebook contains insights from five of the 2018 Customer Success Top Strategists and continues where part 1 of the eBook left off.
Determine Value & Measure Satisfaction: Insights eBook – Part 1
In part one of our eBook series, we asked our industry leading speakers their input on how to determine the value of customer success and measure customer satisfaction. The eBook contains insights from five of the 2018 Customer Success Top Strategists.
Customer Success as a Culture: Customer Success Leaders Edition
Take-away ideas specific to Customer Success:
- 7 innovative customer success leaders share strategies to scale customer success
- Learn best practices to hire, compensate, and measure customer success teams
- Learn techniques to align customer success across every department
Great balance of diverse studies and approaches that, in the end, converge to critical success factors.
Howard Calvert, Director, Customer Service, Canada Post