Mary-Ellen Anderson is Vice President of the Developer Experience and Evangelism (DX) Group at Microsoft Canada. Based in Toronto, Mary-Ellen is responsible for enabling the development of industry leading applications and services across all platforms.
Mary-Ellen joined Microsoft in 2007 and has been a member of the Canadian Leadership team for more than four years. Whether working with Independent Software Vendors to leverage the power of the Cloud; supporting App Builders to migrate their experiences to the Windows platform; or empowering start-ups to make the impossible, possible, Mary-Ellen is passionate about innovation.
Before DX, Mary-Ellen was the Executive Director of MSN where she spearheaded the launch of MSN.ca English and French portals in 2011. During her tenure, Mary-Ellen drove the strategic direction of MSN ensuring alignment with Windows, Windows Phone, Hotmail, Messenger, Bing and XBOX.
A veteran of online media, Mary-Ellen came to Microsoft from CTV.ca where as Supervising Producer she directed daily news and special event coverage as well as co-developing innovative features such as the CTV Broadband Network and Second-Screen programming. Mary-Ellen first jumped to online as one of the original producers of CBC.ca. Prior to going digital, aside from a brief stint creating Interactive games, Mary-Ellen spent more than a decade working in television and radio, producing current affairs, children and entertainment programs.
A graduate of Lakehead University with a B.Sc. in Forestry, Mary-Ellen worked for Provincial and Federal government agencies before her love of music led to a career in Media.
Outside of Microsoft, most of Mary-Ellen's personal time is spent with her partner working on their house in the country where they can snowshoe, hike and most importantly rest and recharge.
Tony Brucha is Sr. Director, Customer Success at ServiceSource, where his client-facing teams find, convert, grow and retain B2B customer relationships and revnenue.
Tony built his experience and expertise in the Customer Success function while leading the Cisco WebEx Customer Success team. He helped integrate the acquisition into Cisco, while scaling the Customer Success function globally and growing the business from $380m, focused on Small Business and Commercial accounts, to over $1b by moving up the stack into the Enterprise, Global Enterprise and Public Sector markets. Tony’s teams leveraged a Lifecycle Account Management Process (Onboard, Adopt, Expand, Renew) via a Strategic Customer Care framework, supported by the Consumption Economics model and B4B outcome-based results. Tony has participated in and spoken at a number of industry conferences, including TSIA (Technology Services Industry Association), Gainsight Chief Customer Officer Summit, and the ServiceSource Customer Summit.
Over the course of his career, Tony has held increasing levels of management and leadership positions, with full P&L and operational responsibility, including Director Advanced Services at Cisco Systems, Vice President OSS Solutions at ADC Telecommunications, a networking and systems integration company, Manager Consulting Services at Ernst & Young LLP, and District Manager at AT&T.
Tony grew up in Pittsburgh, PA, earned his MBA at Rutgers University, recently completed the Leading Professional Services Firms (LPSF) Executive Education Program at Harvard Business School and resides in Denver, CO with his wife Joan. An ardent proponent of professional development and continuous learning, two of Tony’s most popular catchphrases are “Never Straight, Always Forward” and “Customer Success is still growing in the industry and still growing in all of our companies globally”.
Star leads the success team at eCompliance and is responsible for the overall customer experience. Her team includes onboarding, training, professional services, retention, and support. With over 12 years of EHS explicitly implementing EHS software, Star has a reputation for growing high-impacting teams focused on customer value and quality relationships. As a process driven leader certified as a Project Management Professional (PMP), her mission is to help all customers unleash the power of advocacy through safety.