Chris has an impressive track record of developing successful customer-facing organizations for some globally-recognized brands such as Intuit, Macromedia, Doubleclick, and now Cisco. He also has a passion for building great companies. Over his career, seven of his prior companies have achieved liquidity; including, sportsTALK.com which he founded, served as CEO and ultimately sold to ESPN.
Perry Monaco leads the Customer Success Organisation in North America for the Search and Staffing segment at LinkedIn. His teams work with talent acquisition companies, building social media recruitment strategies while focusing on the end user to manage retention, customer experience, and account growth through customer success planning. Perry was one of the first 4.5 million members of LinkedIn and was previously a recruiter before helping to build the CS practice at LinkedIn. Perry currently resides in the Greater Toronto Area with his wife and three children
Jessica Cryer is a sharp and experienced Customer Experience consultant who has a passion for helping businesses create, design, build, and execute strategies that will make a tangible difference. Now as the VP, Business and Customer Strategyl Jessica is responsible for managing a Customer P&L and leading a team in identifying, developing, and executing customer and category growth opportunities through the use of relevant and personalized marketing and sales strategies. Jessica also plays an integral role in leading consulting initiatives that reshape customer-centric thinking and management across organizations.
Prior to joining CSPN, Jessica worked at Monitor Deloitte leading strategy projects for major Canadian financial institutions. Her passion for customer experience led her to Idea Couture, where she focused on customer experience innovation and transformation. Jessica is driven by the opportunity to conceive and build memorable customer and employee experiences, linking disciplines from Strategy, Human Resources, and Service Design to produce desired business outcomes.
Mark has directed the UX vision for top global brands for 15+ years. He’s a recognized trailblazer of customer-centric codesign in order to reimagine product solutions. Mark is persuading business stakeholders to have an empathetic perspective of the broader customer journey and embrace design thinking as a competitive advantage.
Vanessa Hannay is a Senior Customer Success Strategist at Muck Rack, working to change the way professionals approach public relations and encourage better relationships with the media through a unique mix of technology and partnership.
Vanessa works with brands and agencies to ensure they are working smarter to surpass goals, reinvigorate strategies, and streamline workflows. She often refers to herself as an extension of her customers’ teams. Vanessa joined Muck Rack as a Customer Success Strategist in 2016. Prior to this, she worked in customer experience at Capital One and digital marketing at TITLE Boxing Club.