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Old Mill, Toronto
Tuesday June 18
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Wednesday June 19
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2019
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Speakers
David Sakamoto
Head of Customer Success
The Americas, Cisco
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Overcoming the biggest barriers to Customer Success
Collaborate for Customer Success: Open partnerships for a better customer experience
David Sakamoto
Head of Customer Success,
The Americas, Cisco
Gregory Williams
Head of Customer Success Management,North America
Adobe
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Gregory Williams
Head of Customer Success Management,North America,
Adobe
Patrick Bresnan
Vice President - Chief Customer Office
SAP America
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The emerging role of the ‘Chief Customer Success Officer’
Customer First to drive Customer Success
Patrick Bresnan
Vice President - Chief Customer Office,
SAP America
Jeff Cann
VP Client Success
Shutterstock Custom
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Jeff Cann
VP Client Success,
Shutterstock Custom
Perry Monaco
Head of Customer Success
LinkedIn Canada
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Perry Monaco
Head of Customer Success,
LinkedIn Canada
Leah Clark
Director, Customer Success Management
Malwarebytes
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Leah Clark
Director, Customer Success Management,
Malwarebytes
Mo Cheema
Global Product Innovation Senior Analyst
UPS
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Future strategies for Customer Success growth potential
DIY Customer Success models for the NexGen customer service proposition
Mo Cheema
Global Product Innovation Senior Analyst,
UPS
Dominic Constandi
Head of Customer Success
Eze Software Group
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Dominic Constandi
Head of Customer Success,
Eze Software Group
Sara Schmidt
MBA Senior Manager, Client Relationships
Agriculture Financial Services Corporation (AFSC)
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Mastering CRM and Customer Success to transform CX beyond purely transactions into relationships
Measuring the effectiveness of Customer Success
Sara Schmidt
MBA Senior Manager, Client Relationships,
Agriculture Financial Services Corporation (AFSC)
Michael Fallon
Former Director, Head of Business Design, IoT & Digital Transformation
Schneider Electric
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Michael Fallon
Former Director, Head of Business Design, IoT & Digital Transformation,
Schneider Electric
Paul Chilensky
Director Global Customer Success, Proofpoint Alison Kane, Vice President, Product Management
DHI Group Inc
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Paul Chilensky
Director Global Customer Success, Proofpoint Alison Kane, Vice President, Product Management,
DHI Group Inc
Eraj Siddiqui
Director, Customer Success Practice
Autodesk
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Eraj Siddiqui
Director, Customer Success Practice,
Autodesk
Bree McKibbon
Head of Customer Experience
GoEasy.com
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Emerging partnerships between Customer Experience and Customer Success: Golden rules of success
Building a customer first organization: How do Customer Experience and Customer Success Converge?
Bree McKibbon
Head of Customer Experience,
GoEasy.com
Mark Magnusson
Director User Experience Design
Cineplex Entertainment
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Leading delivery of Customer Success programmes
Emerging partnerships between Customer Experience and Customer Success: Golden rules of success
Mark Magnusson
Director User Experience Design,
Cineplex Entertainment
Juliana Ribeiro
Chief Operations Officer and Customer Success Manager
Aliança Hospitalar
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Finding the best software for Customer Success: Adding business value
Technology and Customer Success: Closing the gap in the Customer Success opportunity
Juliana Ribeiro
Chief Operations Officer and Customer Success Manager,
Aliança Hospitalar
Alison Kane
Vice President, Product Management
DHI Group Inc
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Alison Kane
Vice President, Product Management,
DHI Group Inc
Jocelyn Brown
SVP Customers and Revenue
Allocadia
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Measuring the effectiveness of Customer Success
The emerging role of the ‘Chief Customer Success Officer’
Jocelyn Brown
SVP Customers and Revenue,
Allocadia
Nick Noel
Chief Customer Officer
PointClickCare
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Nick Noel
Chief Customer Officer,
PointClickCare
Jenn Donovan
Chief Customer Officer
The Return on Disability Group
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Jenn Donovan
Chief Customer Officer,
The Return on Disability Group
Nikolai Chowdhury
Director, Customer Success
App Annie
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Future strategies for Customer Success growth potential
Plan for data, mobile, IoT and a new era of privacy
Nikolai Chowdhury
Director, Customer Success,
App Annie
Gustavo Espinosa
City of Brampton
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Gustavo Espinosa
,
City of Brampton
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