Mark has directed the UX vision for top global brands for 15+ years. He’s a recognized trailblazer of customer-centric codesign in order to reimagine product solutions. Mark is persuading business stakeholders to have an empathetic perspective of the broader customer journey and embrace design thinking as a competitive advantage.
Vanessa Hannay is a Senior Customer Success Strategist at Muck Rack, working to change the way professionals approach public relations and encourage better relationships with the media through a unique mix of technology and partnership.
Vanessa works with brands and agencies to ensure they are working smarter to surpass goals, reinvigorate strategies, and streamline workflows. She often refers to herself as an extension of her customers’ teams. Vanessa joined Muck Rack as a Customer Success Strategist in 2016. Prior to this, she worked in customer experience at Capital One and digital marketing at TITLE Boxing Club.